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Crisis Management
Crisis Management

Crisis Management

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This service can be considered as a support to the company involved in online crisis situation.Reputation Manager can provide a full Crisis Management service from the analysis step to the intervention step in order to recover critical effects.

Reputation Manager crisis management service provides a support to companies in collecting bad contents in order to plan recovery short or long term intervention strategies.

Methodology:

  • Within 24 hours the crisis occurs we can activate the crisis monitoring service. It can be focused on the most negative and relevant topics of the Crisis in order to give a proper answer to the customers in a short time.
  • It is necessary to focus where the crisis triggers on the web by a deep web analysis.
  • This service  keeps control on web by using daily alert to stem the crisis

Strategy:

  • Managing the user reaction: Reputation Manager’s system allows to keep under control in real time the web users’ reaction to company communication in case of crisis.
  • Monitoring the influencers attitude: Reputation Manager’s system allows to keep under control how the influencers talk about the company’s occurring crisis
  • Take advantage from the situation: transforming a bad experience into an opportunity to improve the company’s attitude to customer care and communication abilities. 

REPUTATION MANAGER

Reputation Manager S.r.l. single-member company
Cod.Fisc./P.IVA 0756941 096 7 Registro Imprese di Milano - R.E.A. MI-1967717 - Capitale Sociale € 71.450,00.= i.v.
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ISO9001 In 2014 Reputation Manager was certified UNI EN ISO 9001:2008 with no irregularities.

Reputation Manager S.r.l. has been founded by a group of IT professionals specialized in consulting and solutions, working since 2004 on Online Reputation and Web Intelligence projects.
Our goal is promote growth and development of business throught processes, management and technological innovations. Highly specialized in online reputation and brand monitoring Reputation Manager is the result of top grade specialization in issue related to reputation and measurements of impacts related to brands, products and services. We use and enforce most innovative technologies and pattern to deserve excellence and usability solutions. Many of the innovations are novelties for the italian panorama.

360° Experience in web 2.0 Execution of projects in different areas of the web 2.0: Reputational Analysis, collecting opinions, web analytics, CRM integration, B2C&B2B portals, SEO, SEM, ASP services, usability, users profiling, VOIP solutions integration.

Research & Development Research & Development is a primary goal in our mission. 30% of our resources work on reserach and development projects.

Reputation Manager Headquarter Via Gabriele D'Annunzio, 27 - 20016 Pero (MI) Italy Tel: +39 02 928501 Fax: +39 02 92850190 E-mail: info@reputation-manager.eu