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Customer Care Online
Customer Care Online

Online Customer Care

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How to improve your customer care policy.

Reputation Manager’s Customer Care tool, thanks to his advanced technology, can detect hundreds of web pages and collect interesting data to improve the company’s online customer care.

How  do we identify what customers ask about the company, services or products?

  • Creation of the CONCEPTUAL MODEL on which our web monitor engine will be based in order to analyze the web contents
  • Categorization of the main topics
  • Identification of the most active domains where people ask questions about a brand or a company
  • Integrated service with call center service and live chat
  • Organization of the customer care  intervention agenda:
    • Task list of the suggested links where people most need company support
    • Company can interact directly on the web with customers

What is the result?

  • History: Every asked question becomes an opportunity to give a better service to customers.
  • Timing: The Customer Care Tool allows people to record every single activity done directly on web
  • Control: All content can be controlled or reviewed by a supervisor before going online

The analysis is followed by periodic reports on:

  • How many detected links
  • How many interactions
  • Intervention trend
  • Generated traffic
  • End users analysis
  • Content analysis (typology, category, conversation flows)
  • Channels analysis
  • Domains analysis

REPUTATION MANAGER

Reputation Manager S.r.l. single-member company
Cod.Fisc./P.IVA 0756941 096 7 Registro Imprese di Milano - R.E.A. MI-1967717 - Capitale Sociale € 71.450,00.= i.v.
All rights reserved.
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Authorize the use of my personal data. Art. 13 of law 675/96

ISO9001 In 2014 Reputation Manager was certified UNI EN ISO 9001:2008 with no irregularities.

Reputation Manager S.r.l. has been founded by a group of IT professionals specialized in consulting and solutions, working since 2004 on Online Reputation and Web Intelligence projects.
Our goal is promote growth and development of business throught processes, management and technological innovations. Highly specialized in online reputation and brand monitoring Reputation Manager is the result of top grade specialization in issue related to reputation and measurements of impacts related to brands, products and services. We use and enforce most innovative technologies and pattern to deserve excellence and usability solutions. Many of the innovations are novelties for the italian panorama.

360° Experience in web 2.0 Execution of projects in different areas of the web 2.0: Reputational Analysis, collecting opinions, web analytics, CRM integration, B2C&B2B portals, SEO, SEM, ASP services, usability, users profiling, VOIP solutions integration.

Research & Development Research & Development is a primary goal in our mission. 30% of our resources work on reserach and development projects.

Reputation Manager Headquarter Via Gabriele D'Annunzio, 27 - 20016 Pero (MI) Italy Tel: +39 02 928501 Fax: +39 02 92850190 E-mail: info@reputation-manager.eu