Crisis Management
Social CRM

Social CRM

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+39 02 928501

Reputation Manager system provides to the companies all the information in order to identify prospects and customers. It is possible by collecting information on the social networks (Twitter, Facebook….)

This methodology includes the usage of social media pages to plan CRM actions (promotions, benefits, challenges)

  • social customer analysis

How many users interacting on your social network pages are prospects or can be customers?

This service is based on the mixing of classic social network management with market researches models in order to identify the best target and customer’s typology of demand.

  • CRM social apps

We create Apps to support your CRM social actions:

  • Surveys: useful to understand habits and interests of your customers
  • Multi-functional contest:  dealing with your customers in real time while they are surfing the net
  • CRM management

Thanks to a  web-based platform Reputation Manager organizes your customers contacts while managing social actions to  track feedbacks. This is a  precious insight source in order to plan new strategies and reach more customers. 


Reputation Manager S.r.l. single-member company
Cod.Fisc./P.IVA 0756941 096 7 Registro Imprese di Milano - R.E.A. MI-1967717 - Capitale Sociale € 71.450,00.= i.v.
All rights reserved.
Authorize the use of my personal data. Art. 13 of law 675/96

ISO9001 In 2014 Reputation Manager was certified UNI EN ISO 9001:2008 with no irregularities.

Reputation Manager S.r.l. has been founded by a group of IT professionals specialized in consulting and solutions, working since 2004 on Online Reputation and Web Intelligence projects.
Our goal is promote growth and development of business throught processes, management and technological innovations. Highly specialized in online reputation and brand monitoring Reputation Manager is the result of top grade specialization in issue related to reputation and measurements of impacts related to brands, products and services. We use and enforce most innovative technologies and pattern to deserve excellence and usability solutions. Many of the innovations are novelties for the italian panorama.

360° Experience in web 2.0 Execution of projects in different areas of the web 2.0: Reputational Analysis, collecting opinions, web analytics, CRM integration, B2C&B2B portals, SEO, SEM, ASP services, usability, users profiling, VOIP solutions integration.

Research & Development Research & Development is a primary goal in our mission. 30% of our resources work on reserach and development projects.

Reputation Manager Headquarter Via Gabriele D'Annunzio, 27 - 20016 Pero (MI) Italy Tel: +39 02 928501 Fax: +39 02 92850190 E-mail: